At Medifocus India Private Limited, we strive to provide our customers with the best possible experience. We understand that sometimes, plans change, and you may need to cancel or request a refund for a product or service you've purchased from us. We have established this Cancellation and Refund Policy to make the process as transparent and fair as possible.

Cancellation Policy:

1. Requesting Cancellation:
- To initiate a cancellation request, please contact our customer support team at customercare@medifocusindia.com.
- We accept cancellation requests via phone or email.
- Please provide your order number and a detailed reason for the cancellation request.

2. Cancellation Period:
- The cancellation period may vary depending on the product or service you have purchased. Please refer to the specific product or service description for the cancellation period applicable.

3. Cancellation Fees:
- Cancellation fees may apply, and they will be specified in the product or service description.
- If you cancel within the allowable cancellation period, you may be eligible for a full refund.

Refund Policy:

1. Eligibility for Refunds:
- Refunds are processed based on the terms and conditions outlined in the product or service description.
- You may be eligible for a refund if your cancellation request is made within the stipulated cancellation period.
- Refunds will be processed using the original payment method, and it may take a certain number of business days for the funds to appear in your account.

2. Non-Refundable Items:
- Some products or services may be non-refundable. Please check the product or service description for details regarding refund eligibility.

3. Partial Refunds:
- In some cases, a partial refund may be issued if you cancel a service or return a product, and it falls outside the standard refund policy. The amount of the partial refund will be determined on a case-by-case basis.

4. Refund Processing Time:
- Please allow a reasonable amount of time for us to process your refund. The processing time may vary depending on your payment method and financial institution.

5. Refund Denial:
- We reserve the right to deny a refund if the cancellation and refund request does not meet the terms and conditions outlined in the product or service description.

Contact Us:

If you have any questions or need assistance with the cancellation and refund process, please feel free to contact our customer support team. We are here to help you.

Medifocus India Private Limited
customercare@medifocusindia.com

Note:

This Cancellation & Refund Policy is subject to change at our discretion. Please check back periodically to review any updates. This policy was last updated on 29/10/23.